Introduction

The purpose of these terms and conditions is to regulate the use of the electronic sales services of the different products offered by Riba Mundo Tecnología, S.A. (“Riba Mundo Tecnología”), a Spanish company operating through its website https://web.ribamundotecnologia.es and telephone +34 961676749, selling to its customers technological products, electronics, telephones, smartphones, multimedia systems, audio and video players, etc., for subsequent resale to third parties (“End Customers”).

Riba Mundo Tecnología can provide drop-shipping services to its customers. Once the sale of the product to the client has taken place, and following communication by the latter of the necessary details of the End Customer, the service consists of the management by Riba Mundo Tecnología of the transport and delivery of the products at the facilities of the End Customer.

Riba Mundo Tecnología is a company registered in the Commercial Register of Valencia in volume 10558, folio 57, page V-183999, with Tax Identification Number (NIF) A-40526717.

By placing an order, the customer accepts these terms and conditions of sale, which are available to view in the Riba Mundo Tecnología online shop at all times. Please read these terms and conditions carefully.

Products and orders

The products available at Riba Mundo Tecnología are those shown in the catalogue on the website. Products, stock and prices are updated regularly.

Orders are placed online through the Riba Mundo Tecnología website, indicating the products and the quantity requested, the recipient of the goods (the client or the End Customer) and the point of delivery.

The Riba Mundo Tecnología team undertakes to process all orders as soon as possible during opening hours. Once an order has been processed, the customer receives an email with the order confirmation. Please always check the document received.

Riba Mundo Tecnología reserves the right to adjust the shipping cost according to its shipping policy.

Prices and payment

The prices shown on the website do not include taxes and fees; likewise, they exclude potential transport costs.

The prices applied to domestic customers will include the corresponding Value Added Tax (“VAT”), while such tax will not apply to domestic customers with a SAD, to international customers or to customers outside the EU.

VAT will not be applied to domestic customers who present the corresponding Reseller Certificate for exempt product categories, in accordance with Article 84 of the VAT Act.

Once an order has been placed, the confirmed prices cannot be changed under any circumstances. Riba Mundo Tecnología reserves the right to cancel the order in the event that, due to an error, a wrong price is published with a difference of more than 10% of the correct price, informing the customer within 24 hours of the order being placed or, alternatively, informing the customer of the correct price within that period, in which case confirmation by the customer will be necessary.

If an item ordered is not in stock at the time of ordering, we will contact the customer by telephone or email to arrange how to proceed.

Riba Mundo Tecnología only accepts the following payment methods:

• Bank transfer, in advance, on delivery or up to 60 days without any interest.
• Debit or credit card.
• Cash on delivery, at 2% of the purchase value at national and international level, with a minimum of €10.

In national territory, cash payments up to €999.99 and cheques up to €2,499.99 are accepted. In other countries, cash payments up to €1,999.99 are accepted (for cheque payments, please consult the rules of each country).

Riba Mundo Tecnología reserves the right to sell only to companies with a Spanish Tax Identification Number or actively registered in the European VIES system. Documents must be provided at the time of registration as a customer and will be updated annually.

Please contact your sales representative to ask about the different payment options.

Payment security

Card details are transmitted over an encrypted connection (SSL/TLS) and are processed directly by the payment service provider: Riba Mundo Tecnología does not store the card number or the other full details of the payment instrument.

Opening hours

Orders can be placed online at any time of day. Riba Mundo Tecnología staff process orders on working days, Monday to Friday, from 9:30 to 17:30. Orders placed outside these hours will be processed on the next working day.

Delivery

At the customer's request, made at the time of placing the order, the products may be delivered:

1. at the customer's premises, tax domicile or registered office, as stated in the tax documentation provided;
2. at facilities used by the customer under a storage and/or logistics service. In this case the customer must provide all the necessary details of the location of those warehouses, as well as any documentation evidencing an agreement governing the logistics service between those facilities and the customer;
3. at the facilities of End Customers, provided they are located within the European Union. In this case Riba Mundo Tecnología will take care of the neutral packaging, transport and delivery of the products at the End Customer's premises through the dropshipping service.

In this last case, the customer must obtain the necessary data from the End Customer, together with the corresponding authorisation to transfer it to Riba Mundo Tecnología so that it can manage the transport and delivery of the products. Access to the personal data of End Customers, owned by the customer, shall be governed by the data protection regulations applicable at any given time.

All deliveries are insured against damage and loss while in transit from Riba Mundo Tecnología to the recipient's address. As soon as the delivery has been received at the agreed address and the delivery note signed, the goods are no longer covered by the insurance.

So that any incident can be handled properly, if visible damage or missing products are noticed at the time of delivery, an inspection must be requested from the carrier immediately. To guard against possible hidden damage, even where the packaging shows no breakage, we recommend always writing “pending inspection”.

The customer must then contact their sales consultant or write to sat@ribamundotecnologia.es, describing what happened. In the event of theft or loss of the product, the IMEI code or serial number must be provided.

Riba Mundo Tecnología cannot be held responsible for delays in deliveries due to problems with logistics companies or their carriers, whether national or international.

Shipping costs

Delivery charges vary according to the weight and dimensions of the products, the order value and the destination, and include the specific cases relating to islands, territories subject to customs and the dropshipping service.

The full, up-to-date list is set out on the Shipping costs page, which forms an integral part of these terms.

Guarantee

All products sold by Riba Mundo Tecnología are covered by a 30-day guarantee managed directly by the company from the date the invoice is issued.

This guarantee is valid for twelve (12) months from the purchase of the article, once it has been invoiced. Independently of the above, the products are also covered by the manufacturer's legal guarantee.

To proceed with a return during the guarantee period, a notification must be sent to sat@ribamundotecnologia.es, indicating all the details of the case.

DOA (Dead on Arrival)

DOA, short for “Dead on Arrival”, refers to the case in which a product is defective when opened, provided the defect is detected within fifteen (15) days of the sale to the End Customer.

In this case a notification must be sent to sat@ribamundotecnologia.es, indicating all the details of the case and specifying that it is a DOA.

Replacements will only be accepted for DOA arising from a “manufacturer's defect”, on presentation of the invoice for the same article issued to the End Customer or, failing that, the sales receipt, in order to prove that the deadline has been met.

The DOA will be accepted provided the product is delivered complete with all its accessories and the defect is not the result of improper use or of other actions that have caused damage to the product.

Any type of return must be approved by the relevant department after assessing the case. That department reserves the right to request any additional information needed to handle the return properly.

Returning goods

The customer has the right to cancel purchases made in the Riba Mundo Tecnología online shop only before the order has been dispatched. The cancellation request must be communicated by email, WhatsApp or through the contact method used with their sales manager.

Orders placed specifically at the customer's request cannot be cancelled.

If the customer refuses delivery of the parcel, they must bear the corresponding shipping costs.

Under no circumstances will we accept the return of goods that have been tampered with, degraded, damaged or that no longer carry their factory seals.

The customer is responsible for correctly packaging the goods during the return shipment. In the event of any incident with the transport company — loss, theft or breakage — the customer will be responsible. Cash-on-delivery parcels are not accepted.

The return address is as follows:

Riba Mundo Tecnología, S.A.
Calle en Proyecto no. 7, Polígono Industrial, Sector 10-2
46393 LORIGUILLA, Valencia
For the attention of: Returns / SAT

Once the product has been checked and approved by the relevant department, the refund will be made using the same means of payment used for the purchase, within a maximum period of thirty (30) working days from receipt of the returned goods at the Riba Mundo Tecnología facilities.

Protection of personal data

The personal data provided will be processed by Riba Mundo Tecnología S.A., with registered office at Calle en Proyecto N7, Sector 10-2, 46393 Loriguilla, Valencia, and CIF A-40526717, for the purpose of managing the contractual relationship in force between the parties.

The legal basis for the processing is the performance of a contract to which the data subject is a party, or the implementation of pre-contractual measures at the data subject's request. Failure to provide personal data could therefore result in the impossibility of performing the relationship between the parties.

At any time the data subject may exercise their rights of access, rectification, erasure, objection, restriction of processing and portability of their personal data, as well as the right not to be subject to a decision based solely on automated processing, including profiling, in accordance with the General Data Protection Regulation.

Full details of purposes, legal bases, recipients and retention periods are set out in the Privacy Policy. Data subjects are also informed of their right to file a complaint with the Spanish Data Protection Agency, www.aepd.es.

Changes to these terms and conditions

The rapid development of the internet may make it necessary to change these terms and conditions. Riba Mundo Tecnología therefore reserves the right to update and modify them, also updating the last-modified date. Significant changes will be published on the Riba Mundo Tecnología website.

Contact information

We are happy to answer any questions about these terms and conditions or other aspects of our service. You can contact our customer service at:

Tel.: +34 96 167 67 49
Email: contact@ribamundotecnologia.es

Jurisdiction and applicable law

Spanish law shall apply. Any dispute or controversy shall be submitted to the courts and tribunals of Valencia.